Senior Shift Leader: Lead Guest Experience and Team

Dunkin' - Franchisee Of Dunkin Donuts; Tulsa (OK); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Health insurance (medical, dental, and

Team-oriented environment

Growth opportunities

Descrizione del lavoro

Dunkin' - Franchisee Of Dunkin Donuts is seeking a Senior Shift Leader to support the Store Manager and lead a dynamic team in Tulsa, OK. You’ll coach crew members, ensure service excellence, and maintain Dunkin standards across food and beverage preparation.

As the right-hand to the Store Manager, you’ll drive guest satisfaction, manage shift operations, and contribute to a positive, growth‑oriented team environment. Strong leadership and a guest-first attitude are essential.

Competenze

• Experience leading restaurant teams.
• Customer-focused with strong communication.
• Ability to uphold brand standards.

Mansioni

• Lead and motivate Team Members during shifts.
• Coach Team Members and provide timely feedback.
• Execute Dunkin' brand standards for food and beverage preparation.
• Handle customer issues and ensure smooth workflow.
• Assist Store Manager with inventory, orders, and training.
• Uphold safety, security, and profitability policies.

Conoscenze

Leadership

Team coaching

Customer service

Brand standards

Problem solving

Strumenti

POS systems

Descrizione del lavoro

Dunkin' - Franchisee Of Dunkin Donuts is seeking a Senior Shift Leader to support the Store Manager and lead a dynamic team in Tulsa, OK. You’ll coach crew members, ensure service excellence, and maintain Dunkin standards across food and beverage preparation.

As the right-hand to the Store Manager, you’ll drive guest satisfaction, manage shift operations, and contribute to a positive, growth‑oriented team environment. Strong leadership and a guest-first attitude are essential.