Senior Shift Leader

Dunkin'; Rainwood (AR); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, & vision insurance

Team-oriented environment

Growth opportunities within the brand

Job summary

Dunkin' franchisee is seeking a bright, energetic Senior Shift Leader to act as the Store Manager's right-hand person, coaching team members and delivering the high-quality guest experience Dunkin' is known for.

You'll lead shifts, ensure standards are met, and support inventory and training while contributing to a safe, profitable operation for the team and guests.

Qualifications

• Proven leadership experience in a fast-paced food-service environment.
• Ability to coach and provide timely, constructive feedback to team members.
• Strong focus on maintaining Dunkin's brand standards and guest satisfaction.

Responsibilities

• Lead and motivate team members during each shift.
• Coach staff with timely feedback to improve performance.
• Ensure food and beverage preparation meets brand standards.
• Resolve customer issues and maintain smooth operations.
• Assist Store Manager with inventory, vendor orders, and staff training.
• Enforce safety, security, and profitability policies.

Skills

Team leadership

Customer service

Coaching

Brand standards

Job description

Ready to level up your restaurant career? Be a Senior Shift Leader with our awesome team!

Not late-night hours. We close at 6 pm.

As a Dunkin' franchisee, we believe our crew is just as important as our coffee and donuts! We're looking for a bright, energetic, and guest-focused Senior Shift Leader to join the fun.

In this role, you'll be the Store Manager's right-hand person, helping coach our Restaurant Team Members, ensuring we're meeting all those Dunkin' standards, and keeping our guests happy with fantastic service every time!

What You'll Do:

• Lead and motivate Team Members throughout your shift.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure a smooth, efficient workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Medical, dental, and vision insurance available for full-time employees
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard