Senior Shift Leader

Dunkin' Donuts Incorporated; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Health benefits (medical, dental, and视

Team environment

Job summary

Dunkin' Donuts Incorporated in Little Rock, AR is seeking a Senior Shift Leader to support the Store Manager, coach crew, and uphold Dunkin' standards. You'll drive guest satisfaction during daytime hours, oversee daily operations, and help train team members.

This full-time role offers a competitive wage, benefits for full-time staff, growth opportunities, and a collaborative, team-oriented environment in a fast-paced food service setting.

Qualifications

• Leadership experience required.
• Guest-focused service mindset.
• Strong time management and multitasking abilities.
• Ability to coach and develop team members.
• Clear communication with staff and guests.

Responsibilities

• Lead and motivate Team Members during shifts.
• Coach Team Members and provide timely feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and maintain smooth workflow.
• Support Store Manager with inventory, vendor orders and training.
• Ensure safety, security, and profitability policies are followed.

Skills

Leadership

Guest focus

Time management

Team coaching

Communication

English proficiency

Job description

Ready to level up your restaurant career? Be a Senior Shift Leader with our awesome team!

Not late-night hours. We close at 6 pm.

As a Dunkin' franchisee, we believe our crew is just as important as our coffee and donuts! We're looking for a bright, energetic, and guest-focused Senior Shift Leader to join the fun.

In this role, you'll be the Store Manager's right-hand person, helping coach our Restaurant Team Members, ensuring we're meeting all those Dunkin' standards, and keeping our guests happy with fantastic service every time!

What You'll Do:

• Lead and motivate Team Members throughout your shift.
• Coach Team Members and provide timely, constructive feedback.
• Execute Brand standards for food and beverage preparation.
• Handle customer issues and ensure a smooth, efficient workflow.
• Support the Store Manager with inventory, vendor orders, and training programs.
• Ensure safety, security, and profitability policies are followed.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Medical, dental, and vision insurance available for full-time employees
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

Ready to lead a successful shift?

• Previous leadership experience in retail, restaurant, or hospitality.
• Strong guest focus and time management skills.
• Ability to work well with others in a fast-paced environment.
• Reliable transportation and willingness to travel to sister locations within a 30-mile radius of the market.
• Basic math, computer skills, and fluent written and spoken English.
• Ability to lift 50 lbs
• Must be 18 years or older