Senior Shelter Diversion Navigator

Catholic-Charities-of-St.-Paul-; Minneapolis (MN); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Catholic Charities Twin Cities is seeking a Diversion Navigator to provide shelter diversion services for families seeking emergency shelter. You will screen, assess, and divert households when possible, coordinating with landlords and community resources to find viable housing options.

The role requires experience with coordinated assessments, strong relationship-building, and the ability to work across partner organizations.

Qualifications

• Three+ years of relevant experience.
• Experience with coordinated assessments and/or shelter diversion services.
• Knowledgeable about housing programs and city regulations including landlord/tenant law and foreclosure processes.
• Experience conducting intake and assessment processes.
• Experience with landlord/tenant mediation and conflict resolution.
• Working knowledge of community resources for low-income families and system navigation.
• Demonstrated interpersonal communication skills; second language preferred.
• Proficient with HMIS and Microsoft Office.
• Familiar with coordinated assessment and shelter diversion services.

Responsibilities

• Provide shelter diversion services to families seeking emergency shelter: screen, crisis intervention, and diversion assessments.
• Implement diversion plans that may include landlord/tenant negotiations and connections to community services.
• Collaborate with system partners, shelter staff, and community resources.
• Develop relationships with Hennepin Shelter Hotline partners to ensure correct service levels.
• For singles not diverted, assign best available shelter bed and provide warm handoffs.
• Ensure data tracking and generate reports as assigned.
• Maintain a resource referral database and stay informed about community resources and referral procedures.
• Administer financial assistance for eligible households for deposits, rent and utilities.
• Work with Program Management on program evaluation and goals.
• Represent Catholic Charities at community events; assist with training Diversion Navigators.

Skills

Coordinated assessments

Shelter diversion

Landlord/tenant mediation

Multilingual (preferred)

Tools

HMIS

Microsoft Office

Job description

Catholic Charities Twin Cities is seeking a Diversion Navigator to provide shelter diversion services for families seeking emergency shelter. You will screen, assess, and divert households when possible, coordinating with landlords and community resources to find viable housing options.

The role requires experience with coordinated assessments, strong relationship-building, and the ability to work across partner organizations.