Housing Diversion & Resource Navigator

South Middlesex Opportu; Framingham (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & holidays

Life Insurance & AD&D

Long-Term Disability

Medical, Dental & Vision

401(k) with company match

Voluntary benefits

FSAs & DCAs

Employee Assistance Program

Tuition Reimbursement

Job summary

South Middlesex Opportunity Council is seeking a Diversion Specialist to conduct diversion problem solving conversations at assessments for individuals requesting emergency shelter. You will identify housing alternatives and coordinate referrals to community resources and financial assistance for those who qualify.

The role requires a Bachelor's degree, at least two years of case management, and strong motivational interviewing skills; valid driver's license is required.

Qualifications

• Bachelor's degree in a related field required.
• Minimum of 2 years case management experience.
• Prior training and experience in Motivational Interviewing strongly preferred.
• Ability to problem-solve in a fast-paced environment.
• Valid driver’s license and reliable transportation.

Responsibilities

• Maintain knowledge of Coordinated Access Network/Homeless Response System.
• Maintain records in HMIS database.
• Provide motivational interviewing skills to fuel problem solving conversations.
• Network with community partners to maintain knowledge of community resources for basic needs.
• Network with community partners to maintain knowledge of mental health, behavioral health and physical health services, including substance abuse treatment.
• Attend Housing Case Management team meetings.
• Attend Professional Development to stay up to date on shelter diversion best practices.
• Assist individuals in understanding federal/state guidelines for rental subsidies, tenant rights and responsibilities as well as basic knowledge of housing laws.
• Assist with landlord mediation and/or conversations with family/friends to help individuals resolve their housing crisis.
• Maintain knowledge of application processes for state benefits.
• Communicate with local emergency shelters on bed availability when diversion is not possible.

Skills

Motivational Interviewing

Problem solving

Driver's license

Case management experience

Education

Bachelor's Degree in a related field

Job description

South Middlesex Opportunity Council is seeking a Diversion Specialist to conduct diversion problem solving conversations at assessments for individuals requesting emergency shelter. You will identify housing alternatives and coordinate referrals to community resources and financial assistance for those who qualify.

The role requires a Bachelor's degree, at least two years of case management, and strong motivational interviewing skills; valid driver's license is required.