Sr. Diversion Navigator

Catholic-Charities-of-St.-Paul-; Minneapolis (MN); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Catholic Charities Twin Cities is seeking a Diversion Navigator to provide shelter diversion services for families seeking emergency shelter. You will screen, assess, and divert households when possible, coordinating with landlords and community resources to find viable housing options.

The role requires experience with coordinated assessments, strong relationship-building, and the ability to work across partner organizations.

Qualifications

• Three+ years of relevant experience.
• Experience with coordinated assessments and/or shelter diversion services.
• Knowledgeable about housing programs and city regulations including landlord/tenant law and foreclosure processes.
• Experience conducting intake and assessment processes.
• Experience with landlord/tenant mediation and conflict resolution.
• Working knowledge of community resources for low-income families and system navigation.
• Demonstrated interpersonal communication skills; second language preferred.
• Proficient with HMIS and Microsoft Office.
• Familiar with coordinated assessment and shelter diversion services.

Responsibilities

• Provide shelter diversion services to families seeking emergency shelter: screen, crisis intervention, and diversion assessments.
• Implement diversion plans that may include landlord/tenant negotiations and connections to community services.
• Collaborate with system partners, shelter staff, and community resources.
• Develop relationships with Hennepin Shelter Hotline partners to ensure correct service levels.
• For singles not diverted, assign best available shelter bed and provide warm handoffs.
• Ensure data tracking and generate reports as assigned.
• Maintain a resource referral database and stay informed about community resources and referral procedures.
• Administer financial assistance for eligible households for deposits, rent and utilities.
• Work with Program Management on program evaluation and goals.
• Represent Catholic Charities at community events; assist with training Diversion Navigators.

Skills

Coordinated assessments

Shelter diversion

Landlord/tenant mediation

Multilingual (preferred)

Tools

HMIS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Diversion Full Time Benefits Eligible Service Workers Elliot Park-ADS and Admin, Minneapolis, MN, US

Salary Range: $27.00 To $30.00 Hourly

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

WHY YOU'LL LOVE WORKING HERE:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you'll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE SUMMARY

WAGE SUMMARY : $27.00 - $30.00/hourly

JOB SUMMARY:

As a primary function of the homeless response system in partner counties, provide shelter diversion services to families seeking emergency shelter. Conduct initial screenings, crisis stabilization services, and diversion eligibility assessments. Divert Families, youth and single adults who would otherwise enter shelter to alternative housing arrangements, and if necessary, connect them with services and financial assistance to help them return to permanent housing. Work creatively and expediently to identify all viable solutions; conduct landlord negotiations, conflict resolution, housing search and linkages to mainstream services. Maintain productive relationships with internal and external parties for the purpose of providing quality client services. Responsible for staying current on housing subsidies and community resources, administering financial assistance, and tracking data and reporting. Keep abreast of changes in the field and research new methods of service delivery. When households cannot be diverted, create shelter bed reservations for single adults and referrals to family shelter team.

This position is an essential component of our partner counties' Continuum of Care (CoC) Homeless response system.

ESSENTIAL FUNCTIONS:

• Provide shelter diversion services to families seeking emergency shelter: Conduct initial screening, crisis intervention/referral, and diversion assessments; work with individual families on identifying viable diversion strategies to prevent shelter entrance
• Implement diversion plans that may include landlord/tenant negotiations, conflict resolution, and making connections to a wide variety of community services such as childcare or car repair.
• Work closely and collaboratively with system partners including coworkers, shelter staff, community resources and community partner sites.
• Develop and maintain productive relationships with Hennepin Shelter Hotline partners including domestic violence shelters, 211, youth and veteran's services, and homeless prevention services to ensure families are assigned the correct level and type of service.
• For singles that cannot be diverted assign best available shelter bed per procedures and provide warm handoffs from family shelter referrals.
• Ensure data tracking requirements are met including caller information and client and program information. Provide reports as assigned.
• Maintain a resource referral database and stay well informed about community resources and various service providers as well as referral procedures.
• Administer financial assistance for eligible households for damage deposits, rent and utility bills, etc. and prepare relevant correspondence and forms, as necessary.
• Work with Program Management on program evaluation and goals.
• Ensure the program significantly and consistently contributes to the positive community culture that promotes learning, diversity, problem solving, resourcefulness, accountability, and excellence in serving homeless families.
• Represent Catholic Charities at community events as assigned.
• Assist with training new Diversion Navigators with the above job functions.
• May mentor Diversion Navigator in coordination with the Program Management
• Develop relationships with landlords and other community referrals.
• Works with Program Management on development opportunities for the team
• Provide problem solving – for team and shelter placement and more complex situations. Serve on-call rotations from afterhours with other staff as assigned by program manager.

QUALIFICATIONS/TECHNICAL EXPERTISE:

• Three + (3) years of relevant experience
• Has previous experience with coordinated assessments and/or shelter diversion services.
• Knowledgeable about housing programs and city regulations including landlord/tenant law and foreclosure processes.
• Experience conducting intake and assessment processes.
• Experience with landlord/tenant mediation and conflict resolution required.
• Working knowledge of partner County community resources for low-income families, system navigation and assisting people with benefit and program eligibility.
• Demonstrated skill in relationship building includes excellent interpersonal communication skills both written and verbal required; ability to speak a second language preferred.
• Excellent computer skills including experience with HMIS and Microsoft Office products.
• Familiar with coordinated assessment and shelter diversion services preferred.
• Has the ability to work with diverse and/or low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.

REQUIREMENTS

CPR

Yes

Driving

No

Operating specialized machinery (additional assessment may be required)