Housing Access Navigator: Diversion & Intake

Coalition For The Homeless of Central Florida, Inc; Orlando (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Coalition For The Homeless of Central Florida, Inc is seeking an Access Coordinator to act as the initial contact for clients seeking shelter and housing support. You will conduct triage, explore diversion options, and connect clients with appropriate resources within HMIS.

Strong communication and flexible hours are required for success. Responsibilities include intake assessments, case coordination with housing programs, data entry, and collaboration with partners to ensure timely support and

Qualifications

• Associate’s degree in human services, social work, or related field; bachelor’s degree preferred.
• Experience in diversion, case management, or social services, preferably in homelessness, housing, or crisis intervention programs.
• Must be able to successfully complete a Level II Background Screening and receive an eligible status.
• Knowledge of community resources, local housing programs, and public assistance programs.
• Strong communication and interpersonal skills, with ability to engage a diverse population.
• Ability to work flexible hours, including evenings or weekends, as needed.
• Proficiency in Microsoft Office and database management systems (e.g., HMIS).

Responsabilités

• Serve as the primary point of contact for individuals and families seeking shelter, diversion, or housing support services.
• Conduct triage and diversion conversations, ensuring that shelter placement is considered only as a last option while exploring alternative solutions.
• Diversion strategies include relocation to family or friends, moving assistance, or other creative housing supports.
• Conduct screening and intake assessments to determine client needs and eligibility for shelter.
• Provide information, referrals, and crisis support, connecting clients to appropriate community resources and programs.
• Document all client interactions, case notes, and service transactions accurately in HMIS within one business day along with uploading supporting documentation.
• Collaborate with Housing Programs staff, Outreach teams, and community partners to ensure clients receive timely and coordinated support.
• Maintain awareness of available housing options, diversion programs, and emergency resources to effectively guide clients.
• Monitor and report on program metrics, outcomes, and compliance requirements as required by funders and program leadership.
• Participate in team meetings, staff trainings, and professional development activities to maintain program knowledge and compliance.
• Assist with data collection and reporting for grant and funder requirements.
• Follow all organizational policies, procedures, and confidentiality protocols.
• Perform other duties as assigned to support the effectiveness of the Diversion & Intake Department.

Connaissances

Diversion experience

Case management

Background check

Microsoft Office

HMIS

Formation

Associate’s degree in human services or related field; bachelor’s preferred

Outils

HMIS

Microsoft Office

Description du poste

Coalition For The Homeless of Central Florida, Inc is seeking an Access Coordinator to act as the initial contact for clients seeking shelter and housing support. You will conduct triage, explore diversion options, and connect clients with appropriate resources within HMIS.

Strong communication and flexible hours are required for success. Responsibilities include intake assessments, case coordination with housing programs, data entry, and collaboration with partners to ensure timely support and