Senior Servicing Communications Lead - Business Banking

Next Frontier Capital; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Chase is seeking a Servicing Communications Senior Associate within Business Banking Marketing to lead the development and deployment of communications explaining product, feature, or policy changes. The role requires collaboration with Product Owners, Marketing, Legal, Compliance, and Execution teams to shape strategies and deliver effective tactics.

You will coordinate across channels (email, statements, direct mail, chase.com), manage vendors, and refine templates to ensure accuracy and

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of experience in marketing or a related field.
• Strong written and verbal communication skills, with the ability to convey information clearly to customers and business partners.
• Demonstrated ability to anticipate and mitigate risk.
• Project management experience.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint.
• Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.

Responsibilities

• Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain strong relationships with stakeholders across Marketing, Legal, Compliance, and Product, integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure marketing collateral is delivered on scope and on time.
• Refine servicing templates and document best practices to maximize communication effectiveness, including when delivering challenging news to customers.
• Ensure regulatory compliance by following established controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Skills

Strong written communication

Strong verbal communication

Project management

Adobe

Microsoft Excel

PowerPoint

Risk mitigation

Ownership & leadership

Education

Bachelor’s degree

Tools

Adobe Creative Suite

Microsoft Excel

PowerPoint

Job description

Chase is seeking a Servicing Communications Senior Associate within Business Banking Marketing to lead the development and deployment of communications explaining product, feature, or policy changes. The role requires collaboration with Product Owners, Marketing, Legal, Compliance, and Execution teams to shape strategies and deliver effective tactics.

You will coordinate across channels (email, statements, direct mail, chase.com), manage vendors, and refine templates to ensure accuracy and