Servicing Communications Senior Associate - Business Banking Marketing

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 65,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Servicing Communications Senior Associate in Business Banking Marketing to lead development and deployment of servicing communications.

You will collaborate with Product Owners, Marketing, Legal, Compliance, and Execution teams to shape strategies and deliver effective tactics across Chase channels. The role requires coordinating with internal stakeholders, managing timelines, and ensuring messaging supports customer understanding of product, feature, or policy

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years in marketing or related field.
• Strong written and verbal communication skills.
• Ability to anticipate and mitigate risk.
• Project management experience.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint.
• Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.

Responsibilities

• Develop and execute servicing communications across Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain relationships with stakeholders across Marketing, Legal, Compliance, and Product, integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure marketing collateral is delivered on scope and on time.
• Refine servicing templates and document best practices to maximize communication effectiveness, including when delivering challenging news to customers.
• Ensure regulatory compliance by following established controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Skills

Written communication

Verbal communication

Project management

Stakeholder collaboration

Adobe

Excel

PowerPoint

Education

Bachelor's degree

Tools

Adobe

Excel

PowerPoint

Job description

As a Servicing Communications Senior Associate within Business Banking Marketing, you will lead the development and deployment of servicing communications that help clients understand product, feature, or policy changes. Some communications may require expedited execution timelines and/or Spanish translation. You will collaborate closely with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, shape strategies, and deliver effective tactics.

Job Responsibilities

• Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain strong relationships with stakeholders across Marketing, Legal, Compliance, and Product, integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure marketing collateral is delivered on scope and on time.
• Refine servicing templates and document best practices to maximize communication effectiveness, including when delivering challenging news to customers.
• Ensure regulatory compliance by following established controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Required qualifications, capabilities and skills

• Bachelor’s degree required.
• Minimum of 3 years of experience in marketing or a related field.
• Strong written and verbal communication skills, with the ability to convey information clearly to customers and business partners.
• Demonstrated ability to anticipate and mitigate risk.
• Project management experience.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint.
• Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.

Preferred qualifications, capabilities, and skills

• Financial services and/or product management experience.
• Experience in business writing, crisis communications, and/or servicing communications.
• Knowledge of creative design software.
• Spanish translation experience and/or experience partnering with translation workflows (as needed for communications).
• Passionate about delivering an outstanding customer experience.
• Curious and innovative, consistently seeking ways to improve and raise the bar.
• Results-driven, with the ability to deliver outcomes even without direct tracking mechanisms.
• Detail-oriented and thorough in managing all aspects of communications.
• Bachelor's degree preferred in communications, marketing, business, or related disciplines preferred