Senior Servicing Communications Strategist

JPMorganChase; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase is seeking a Servicing Communications Senior Associate within Business Banking Marketing to lead the development and deployment of servicing communications that explain product, feature, or policy changes.

You will collaborate with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, shape strategies, and deliver effective tactics, including potential Spanish translation and expedited timelines.

Qualifications

• Bachelor's degree required.
• Minimum of 3 years of experience in marketing or a related field.
• Strong written and verbal communication skills, with the ability to convey information clearly to customers and business partners.
• Demonstrated ability to anticipate and mitigate risk.
• Project management experience.
• Proficiency in Adobe, Microsoft Excel, and PowerPoint.
• Demonstrates ownership by providing project leadership, removing ambiguity, addressing questions, and refining approaches to achieve goals.

Responsibilities

• Develop and execute servicing communications across multiple Chase channels, including email, statement messages, direct mail, and chase.com.
• Build and maintain strong relationships with stakeholders across Marketing, Legal, Compliance, and Product, integrating banker channels as appropriate.
• Manage internal and external vendor relationships to ensure marketing collateral is delivered on scope and on time.
• Refine servicing templates and document best practices to maximize communication effectiveness, including when delivering challenging news to customers.
• Ensure regulatory compliance by following established controls and maintaining a regular schedule of material reviews for accuracy.
• Operate with minimal supervision, taking ownership of assigned projects and driving them to completion.

Skills

Clear communication

Risk mitigation

Project management

Ownership

Stakeholder collaboration

Education

Bachelor's degree

Tools

Adobe

Microsoft Excel

PowerPoint

Job description

JPMorgan Chase is seeking a Servicing Communications Senior Associate within Business Banking Marketing to lead the development and deployment of servicing communications that explain product, feature, or policy changes.

You will collaborate with internal Product Owners, Marketing, Legal, Compliance, and Execution teams to assess communication needs, shape strategies, and deliver effective tactics, including potential Spanish translation and expedited timelines.