Senior Services Navigator & Intake Specialist

Jefferson Council on Aging, Inc.; Bissonet Plaza (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Jefferson Council on Aging, Inc. seeks an ADRC Senior Services Counselor to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families in Louisiana.

You will conduct assessments, connect callers with long-term care programs, maintain records with confidentiality, and deliver high-quality customer service, requiring strong communication and multitasking abilities.

Qualifications

• Experience working with diverse populations.
• Knowledge of Medicare, Medicaid and long-term care services is preferred.
• Must have a valid Louisiana driver's license and automobile insurance.
• Proficiency in Microsoft Office 365 and data entry.

Responsibilities

• Answer client calls and provide information, referrals, and intake services.
• Conduct assessments and intake screenings to determine client needs.
• Provide resource information and connect clients to community services.
• Maintain accurate and confidential client records.
• Deliver high-quality customer service and support.
• Demonstrate strong communication, interviewing, and multitasking skills.

Skills

Strong communication

Interviewing

Multitasking

Data entry

Tools

Microsoft Office 365

Job description

Jefferson Council on Aging, Inc. seeks an ADRC Senior Services Counselor to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families in Louisiana.

You will conduct assessments, connect callers with long-term care programs, maintain records with confidentiality, and deliver high-quality customer service, requiring strong communication and multitasking abilities.