Aging Resource Center Assistant

Jefferson Council on Aging, Inc.; Bissonet Plaza (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Jefferson Council on Aging, Inc. seeks an ADRC Senior Services Counselor to provide telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families in Louisiana.

You will conduct assessments, connect callers with long-term care programs, maintain records with confidentiality, and deliver high-quality customer service, requiring strong communication and multitasking abilities.

Qualifications

• Experience working with diverse populations.
• Knowledge of Medicare, Medicaid and long-term care services is preferred.
• Must have a valid Louisiana driver's license and automobile insurance.
• Proficiency in Microsoft Office 365 and data entry.

Responsibilities

• Answer client calls and provide information, referrals, and intake services.
• Conduct assessments and intake screenings to determine client needs.
• Provide resource information and connect clients to community services.
• Maintain accurate and confidential client records.
• Deliver high-quality customer service and support.
• Demonstrate strong communication, interviewing, and multitasking skills.

Skills

Strong communication

Interviewing

Multitasking

Data entry

Tools

Microsoft Office 365

Job description

The ADRC Senior Services Counselor provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long-term care programs, and connect with appropriate community resources and services.

Key duties include answering client calls, conducting assessments and intake screenings, providing resource information, maintaining accurate records, ensuring confidentiality, and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, along with proficiency in Microsoft Office 365 and data entry.

Candidates should have experience working with diverse populations, preferably possess knowledge of Medicare, Medicaid, and long-term care services, and maintain a valid Louisiana driver's license and automobile insurance. The position also requires the ability to perform routine physical activities such as sitting, standing, walking, and occasionally lifting up to 30 pounds.