Information & Assistance Specialist

Gabriel Group; Terre Haute (IN); On-site; USD 34,000 - 44,000; Full time

Job summary

Gabriel Group in Terre Haute, IN seeks an Information & Assistance Specialist to be the first contact for older adults, people with disabilities, and caregivers at the ADRC. You will listen, assess needs, explain available programs, and connect callers with services.

You will advocate for clients who cannot navigate the system, document encounters, protect PHI, and collaborate with Options Counselors, case managers, and staff to coordinate care.

Qualifications

• High school diploma or equivalent.
• Basic understanding of social service and healthcare programs.
• Strong customer service, phone and listening skills.
• Ability to handle sensitive information with discretion and professionalism.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a welcoming first point of contact. Identify each caller's immediate and underlying needs.
• Explain public and private programs, services and benefits, including eligibility and how to apply.
• Connect individuals with resources, advocate for them, and refer to Options Counselors when appropriate.
• Complete Options Counseling tasks and pre-admission screenings within contract deadlines.
• Schedule field assessments and send appointment reminders.
• Provide short-term service coordination and follow-up to ensure needs are met.
• Keep the ADRC resource database current and accurate.
• Document encounters accurately in the state system and protect PHI.
• Represent the ADRC at health fairs, public meetings and community outreach events.
• Collaborate with Options Counselors, case managers and division staff to coordinate care.

Skills

Customer service

Phone skills

Discretion with PHI

Education

High school diploma

Bachelor's degree in Social Work or related field

Job description

• Job Category Aging
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others No

Description

As an Information & Assistance (I&A) Specialist, you'll be the first point of contact for older adults, people with disabilities, and caregivers who reach our Aging and Disability Resource Center (ADRC). You'll listen carefully to understand each person's needs, explain the programs and benefits available, and connect them directly with services. You'll also advocate for people who can't navigate the system on their own. If you want work that makes a real difference in your community every day, we'd love to hear from you.

Requirements

• High school diploma or equivalent
• Basic understanding of social service and healthcare programs
• Strong customer service, phone and listening skills
• Ability to handle sensitive information with discretion and professionalism
• Ability to work independently and as part of a team

Preferred

• Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health & Human Services
• 12 months of experience working with older adults or individuals with disabilities

Summary

• Serve as a welcoming first point of contact. Identify each caller's immediate and underlying needs.
• Give clear information about public and private programs, services and benefits, including eligibility requirements and how to apply.
• Connect individuals with resources, advocate for them as needed, and refer them to Options Counselors when appropriate.
• Complete Options Counseling tasks and pre-admission screenings within contract deadlines.
• Schedule field assessments and send appointment reminders.
• Provide short-term service coordination and follow-up to make sure needs are met.
• Keep the ADRC resource database current and accurate.
• Document every encounter accurately and on time in the state system, and protect client confidentiality and Protected Health Information (PHI).
• Represent the ADRC at health fairs, public meetings and community outreach events.
• Work with Options Counselors, case managers and division staff to resolve questions and coordinate care.