Senior Services Navigator

Western Connecticut Area Agency on Aging; Waterbury (CT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision, retirement

Paid time off

Mileage reimbursement

Job summary

Western Connecticut Area Agency on Aging seeks a compassionate Service Navigator to help seniors access services, provide options counseling, and connect clients with long-term supports. You’ll meet clients where they are — in person, by phone, email, or at home visits — and tailor referrals to individual needs.

The role involves collaborating with municipal partners, completing certifications (CHOICES, AIRS, and Person-Centered Counseling) within six months, engaging in outreach, and

Qualifications

• BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered.
• Direct experience in human services (especially working with seniors) preferred.
• Strong interviewing, counseling, and communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits.
• Conduct detailed assessments and offer options counseling to help clients understand and access available services.
• Collaborate with municipal agents, senior center directors, and community organizations to support client needs.
• Work with the Benefits Access Team and connect consumers to other WCAAA programs.
• Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months.
• Participate in outreach presentations, workshops, and trainings as needed.
• Maintain accurate records, meet annual program targets, and complete required reports.

Skills

Bilingual Spanish

Interviewing

Counseling

Communication

Education

BA/BS in human services or related field

Associate’s degree + 5–7 years experience

Tools

Microsoft Office

Job description

Western Connecticut Area Agency on Aging seeks a compassionate Service Navigator to help seniors access services, provide options counseling, and connect clients with long-term supports. You’ll meet clients where they are — in person, by phone, email, or at home visits — and tailor referrals to individual needs.

The role involves collaborating with municipal partners, completing certifications (CHOICES, AIRS, and Person-Centered Counseling) within six months, engaging in outreach, and