Care Manager

Western Connecticut Area Agency on Aging; Waterbury (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Western Connecticut Area Agency on Aging is seeking a compassionate Service Navigator to help individuals access services, provide options counseling, and connect clients with long-term supports.

You will perform in-person, phone, email, or home-visit referrals, conduct assessments, collaborate with local agencies, and complete required certifications within six months; bilingual Spanish strongly preferred.

Qualifications

• BA/BS in human services or related field preferred.
• Associate’s degree with 5–7 years relevant experience considered.
• Direct experience in human services (seniors) preferred.
• Proficiency with Microsoft Office.

Responsibilities

• Provide information, referrals, and application assistance in person, by phone, email, or home visits.
• Conduct detailed assessments and offer options counseling to help clients understand and access available services.
• Collaborate with municipal agents, senior center directors, and community organizations to support client needs.
• Work with the Benefits Access Team and connect consumers to other WCAAA programs.
• Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months.
• Participate in outreach presentations, workshops, and trainings as needed.
• Maintain accurate records, meet annual program targets, and complete required reports.

Skills

Interviewing

Counseling

Communication

Spanish bilingual

Education

BA/BS degree in human services or related field

Associate’s degree with 5–7 years relevant experience

Tools

Microsoft Office

Job description

Description

We are looking for a compassionate, resourceful, and highly skilled Service Navigator to join our team. In this role, you’ll help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports.

SUPERVISOR

Lead Service Navigator

What You’ll Do

• Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits.


• Conduct detailed assessments and offer options counseling to help clients understand and access available services.


• Collaborate with municipal agents, senior center directors, and community organizations to support client needs.


• Work with the Benefits Access Team and connect consumers to other WCAAA programs.


• Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months.


• Participate in outreach presentations, workshops, and trainings as needed.


• Maintain accurate records, meet annual program targets, and complete required reports.

Why Join Us

• Make a direct impact in the lives of seniors and caregivers in your community.


• Supportive team environment with opportunities for professional growth.


• Training and certification provided.

Salary & Benefits

• Competitive pay (commensurate with experience)


• Health, dental, vision, and retirement benefits


• Paid time off and holidays


• Mileage reimbursement for travel

Requirements

• Bilingual in Spanish strongly preferred.


• Knowledge of aging services, long-term options, and caregiver issues.


• BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered.


• Direct experience in human services (especially working with seniors) preferred.


• Strong interviewing, counseling, and communication skills.


• Proficiency with Microsoft Office applications.


• Valid CT driver’s license and reliable transportation.


• Ability to lift/carry 5–10 lbs. and work in diverse environments.