Senior Services Navigator: ED & Community Care Advocate

Agency-On-Aging-of-South-Central-C; North Haven (CT); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision

403(b) Plan

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

EAP

Professional Development

Mileage Reimbursement

Work-Life Balance

Mission-Driven Workplace

Job summary

AOASCC in North Haven, CT is seeking a Senior Services Specialist-Service Navigator. The role provides personalized support to older adults, individuals with disabilities, and caregivers, helping navigate health and social services and coordinate care during emergencies.

Based in a hospital Emergency Department four days weekly, with one day in the office or remote for follow-up, documentation, and partnerships, the navigator links clients to benefits and resources for safe community transitions.

Qualifications

• Bachelor of Social Work required; MSW strongly preferred.
• Three years of Case Management Experience.
• Strong communication and interpersonal skills.
• Empathy and compassion for older adults and individuals with disabilities.
• Ability to work independently and as part of a team.
• Familiarity with community resources and benefit programs.
• AIRS certified or eligible within 120 days of hire.
• SHIP/CHOICES certified.

Responsibilities

• Provide personalized assistance to older adults, individuals with disabilities, and caregivers navigating health and social service systems.
• Identify individuals who may benefit from community-based services and support transitions from emergency department visits.
• Connect clients with benefits and resources and coordinate care following emergencies.

Skills

Strong communication

Empathy

Teamwork

Independence

Community resources

Education

Bachelor of Social Work

Master of Social Work (MSW) preferred

Job description

AOASCC in North Haven, CT is seeking a Senior Services Specialist-Service Navigator. The role provides personalized support to older adults, individuals with disabilities, and caregivers, helping navigate health and social services and coordinate care during emergencies.

Based in a hospital Emergency Department four days weekly, with one day in the office or remote for follow-up, documentation, and partnerships, the navigator links clients to benefits and resources for safe community transitions.