Senior Services Specialist-Service Navigator

Agency-On-Aging-of-South-Central-C; North Haven (CT); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision

403(b) Plan

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

EAP

Professional Development

Mileage Reimbursement

Work-Life Balance

Mission-Driven Workplace

Job summary

AOASCC in North Haven, CT is seeking a Senior Services Specialist-Service Navigator. The role provides personalized support to older adults, individuals with disabilities, and caregivers, helping navigate health and social services and coordinate care during emergencies.

Based in a hospital Emergency Department four days weekly, with one day in the office or remote for follow-up, documentation, and partnerships, the navigator links clients to benefits and resources for safe community transitions.

Qualifications

• Bachelor of Social Work required; MSW strongly preferred.
• Three years of Case Management Experience.
• Strong communication and interpersonal skills.
• Empathy and compassion for older adults and individuals with disabilities.
• Ability to work independently and as part of a team.
• Familiarity with community resources and benefit programs.
• AIRS certified or eligible within 120 days of hire.
• SHIP/CHOICES certified.

Responsibilities

• Provide personalized assistance to older adults, individuals with disabilities, and caregivers navigating health and social service systems.
• Identify individuals who may benefit from community-based services and support transitions from emergency department visits.
• Connect clients with benefits and resources and coordinate care following emergencies.

Skills

Strong communication

Empathy

Teamwork

Independence

Community resources

Education

Bachelor of Social Work

Master of Social Work (MSW) preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Services Specialist-Service Navigator

Full Time Salary North Haven, CT, US

Salary: $51,000.00 Annually

About AOASCC:

The Agency on Aging of South Central Connecticut (AOASCC) is an independent non-profit organization dedicated to serving older adults, individuals with disabilities, and caregivers in the greater New Haven area and the lower Valley. Our mission is to champion and support older adults and individuals with disabilities, enabling them to remain independent and engaged within their communities. We pride ourselves on being professional, agile, and committed to making a positive impact.

GENERAL JOB DESCRIPTION:

As a Senior Services Specialist-Service Navigator, you will be a vital part of the Aging Answers team. Your role involves providing personalized assistance to older adults, individuals with disabilities, and caregivers as they navigate complex health and social service systems. While the position includes traditional telephone-based and office support, this is a community-based position with a primary presence in a local hospital Emergency Department four days per week. The fifth day will be spent in the office or remotely to support follow-up, care coordination, documentation, and collaboration with community partners.

Working directly in the Emergency Department, the Service Navigator will identify older adults and caregivers who may benefit from community-based services and provide timely, person-centered support during and following an emergency department visit. You will help individuals understand their options, connect with appropriate resources, and develop plans that support safe transitions back to the community and help prevent avoidable hospital readmissions or unnecessary institutional placement.

Through both Emergency Department and Aging Answers activities, you will guide clients and caregivers in accessing essential services related to health insurance, Medicare, Medicaid, Long-Term Care, and other health, social, and community resources. The goal is to alleviate pressure on existing staff, improve care coordination and workflow efficiency, address unmet needs, and empower older adults and caregivers to remain safe, independent, and engaged in their communities.

We invite you to join our compassionate team and be part of this fulfilling mission.Are you passionate about impacting the lives of older adults and caregivers? If so, consider joining us as a social worker (service navigator) at the Agency on Aging in South Central Connecticut, where you'll make a meaningful difference and experience the rewards of helping others.

Qualifications:

• A Bachelor of Social Work is required, and a Master of Social Work (MSW) degree is strongly preferred.
• Three (3) years of Case Management Experience
• Strong communication and interpersonal skills.
• Empathy and compassion for older adults and individuals with disabilities.
• Ability to work independently and as part of a team.
• Familiarity with community resources and benefit programs.
• AIRS certified or eligible to sit for certification AIRS Certification within 120 days of hire
• SHIP/CHOICES certified

EMPLOYEE BENEFITS

AOASCC is committed to supporting the well-being, professional growth, and work-life balance of its employees. We offer a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance - Comprehensive coverage options to support the health and well-being of employees and their families.
• Retirement Plan - 403(b) retirement savings plan with employer contributions/matching, subject to applicable eligibility requirements.
• Paid Time Off - Generous PTO to support vacation, personal time, illness, and work-life balance.
• Paid Holidays - 12 paid holidays, plus a floating holiday after one year of employment.
• Life Insurance - Employer-paid life insurance, with supplemental coverage options available.
• Long-Term Disability - Employer-paid disability coverage to provide financial protection when employees are unable to work.
• Employee Assistance Program (EAP) - Confidential support and resources to assist employees and their families with personal, emotional, financial, and other life challenges.
• Professional Development - Opportunities for training, continuing education, workshops, and professional growth.
• Mileage Reimbursement - Reimbursement for approved business-related travel in accordance with agency policy.
• Work-Life Balance - A Monday-Friday work schedule designed to support a healthy balance between professional and personal responsibilities.
• Mission-Driven Workplace - Join a collaborative, supportive team dedicated to helping older adults, individuals with disabilities, and caregivers remain independent and engaged in their communities.