Senior Services Intake & Resource Navigator

Jefferson Council on Aging, Inc.; Metairie (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Jefferson Council on Aging, Inc. seeks an ADRC Senior Services Counselor in Metairie, LA. The role provides telephone-based information, referral, and intake services to seniors, people with disabilities, caregivers, and families.

Core duties include intake screenings, resource guidance, and accurate confidential recordkeeping, with emphasis on quality customer service. Proficiency in Microsoft Office 365 and data entry is required.

Qualifications

• Experience delivering information and referrals by phone.
• Knowledge of Medicare, Medicaid and long-term care services preferred.
• Valid Louisiana driver's license and automobile insurance required.
• Strong communication, interviewing, and multitasking abilities.
• Proficiency with Microsoft Office 365 and data entry duties.

Responsibilities

• Answer client calls and conduct intake screenings to identify needs.
• Provide information, referrals, and access to resources and services.
• Maintain accurate, confidential client records and ensure data integrity.
• Deliver high-quality customer service and coordinate with the supervisor.
• Assure compliance with confidentiality and program policies.

Skills

Communication skills

Multitasking

Telephone counseling

Tools

Microsoft Office 365

Data entry

Job description

Jefferson Council on Aging, Inc. seeks an ADRC Senior Services Counselor in Metairie, LA. The role provides telephone-based information, referral, and intake services to seniors, people with disabilities, caregivers, and families.

Core duties include intake screenings, resource guidance, and accurate confidential recordkeeping, with emphasis on quality customer service. Proficiency in Microsoft Office 365 and data entry is required.