Remote Client Services & Aging Resources Liaison

WorkSource Atlanta Regional - Fayette; Atlanta (GA); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Atlanta Regional Commission (ARC) is seeking a Client Services Liaison to provide information and referral counseling to older adults, caregivers and individuals with disabilities within the Atlanta region. The role includes intake, outreach, and resource navigation for ADRC programs.

This position is fully remote after the introductory period, with occasional in-office days. The incumbent will conduct person-centered assessments, research resources, document client interactions, and

Qualifications

• Bachelor’s degree in social work, human services, gerontology or related field.
• One year of related counseling or client advocacy or information/referral experience in area of assignment (such as mental health, aging or disability services).
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Responsibilities

• Provides telephone or face-to-face consultation to determine program eligibility; assesses the needs of clients using a person-centered approach to determine resource options; and
• performs intake and screening to determine program eligibility;
• Conducts individualized research to determine resources to meet client needs; makes referrals and links clients and/or caregivers with resources;
• Documents client interactions in client management system including assessment, identified needs, referrals and outcome;
• Collaborates and engages with community partners to facilitate ease of access to service;
• Conducts follow-up with clients to ensure resources are received, are appropriate, and individual outcomes are achieved;
• Performs other duties assigned to support agency goals and objectives.

Skills

Active listening

Client advocacy

Communication

Research

Documentation

Collaboration

Time management

Microsoft Office

Education

Bachelor's degree in social work

Gerontology

Tools

Microsoft Office

Job description

The Atlanta Regional Commission (ARC) is seeking a Client Services Liaison to provide information and referral counseling to older adults, caregivers and individuals with disabilities within the Atlanta region. The role includes intake, outreach, and resource navigation for ADRC programs.

This position is fully remote after the introductory period, with occasional in-office days. The incumbent will conduct person-centered assessments, research resources, document client interactions, and