Aging Resource Center Assistant

Jefferson Council on Aging; Bissonet Plaza (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Jefferson Council on Aging seeks an ADRC Senior Services Counselor to provide telephone-based information, referral and intake support for seniors, individuals with disabilities and caregivers. The role, under the ADRC Supervisor, focuses on identifying needs, guiding to long-term care programs and community resources.

Qualifications include strong communication, interviewing and multitasking abilities, proficiency with Microsoft Office 365, and maintaining confidentiality while delivering

Qualifications

• Experience working with diverse populations.
• Knowledge of Medicare, Medicaid and long-term care services is preferred.
• Valid Louisiana driver's license and automobile insurance.

Responsibilities

• Answer client calls and provide information, referrals and intake services.
• Conduct assessments and intake screenings to identify needs.
• Provide resource information and connect to community services.
• Maintain accurate records and ensure confidentiality.
• Deliver high-quality customer service and support.
• Ability to sit, stand, walk and lift up to 30 pounds as needed.

Skills

Communication

Interviewing

Multitasking

Tools

Microsoft Office 365

Job description

The ADRC Senior Services Counselor provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long-term care programs, and connect with appropriate community resources and services.

Key duties include answering client calls, conducting assessments and intake screenings, providing resource information, maintaining accurate records, ensuring confidentiality, and delivering high-quality customer service. The role requires strong communication, interviewing, and multitasking skills, along with proficiency in Microsoft Office 365 and data entry.

Candidates should have experience working with diverse populations, preferably possess knowledge of Medicare, Medicaid, and long-term care services, and maintain a valid Louisiana driver's license and automobile insurance. The position also requires the ability to perform routine physical activities such as sitting, standing, walking, and occasionally lifting up to 30 pounds.