Senior ADRC Program Lead & Client Services Liaison

Atlanta Regional Commission (ARC); Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Atlanta Regional Commission (ARC) seeks a Client Services Liaison, Principal/ADRC 2 to supervise an ADRC team and serve as a subject matter expert on the Elderly and Disabled Waiver Program (EDWP). This role focuses on intake, screenings, referrals, and program administration within the aging and disability services framework.

Responsibilities include directing staff, ensuring quality, collaborating with partners, developing policies, and reporting on outcomes.

Qualifications

• Master’s degree in social work, human services, counseling or psychology.
• Three years of related counseling client advocacy, information/referral or related program administration experience.
• Equivalent combination of education and experience acceptable to perform essential duties.

Responsibilities

• Work with the Access to Services Unit Manager to identify program priorities, trends, outcomes, and sustainable program models.
• Assign work related to the function of EDWP intake as part of the broader ADRC to include referrals, screenings, client calls, web intakes, etc.
• Monitor quality and completion of work assigned to the team
• Coordinate aspects of quality assurance activities, quality of care reviews, records, call data, and report reviews.
• Collaborate with partners to strengthen relationships, identify new program opportunities and improve access to services.
• Supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.
• Stay abreast of legislation, rules, regulations, and emerging/best practices
• Assist with the development and updates of policies, procedures, and protocols
• Prepare reports and documents
• Gather and analyze data
• Manage core functions of the ADRC team; develops new strategies and initiatives
• Develop, update, and implement operating policies, procedures, and protocols.
• Build and maintain relationships with partners, stakeholders, and the community.

Skills

Supervisory experience

Interpersonal skills

Oral and written communication

Policy development

Data gathering/analysis

Microsoft Office

Education

Master’s degree in social work, human services, counseling or psychology

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

The Atlanta Regional Commission (ARC) seeks a Client Services Liaison, Principal/ADRC 2 to supervise an ADRC team and serve as a subject matter expert on the Elderly and Disabled Waiver Program (EDWP). This role focuses on intake, screenings, referrals, and program administration within the aging and disability services framework.

Responsibilities include directing staff, ensuring quality, collaborating with partners, developing policies, and reporting on outcomes.