Aging Resource Center Assistant

Jefferson Council on Aging, Inc.; Metairie (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Jefferson Council on Aging, Inc. seeks an ADRC Senior Services Counselor in Metairie, LA. The role provides telephone-based information, referral, and intake services to seniors, people with disabilities, caregivers, and families.

Core duties include intake screenings, resource guidance, and accurate confidential recordkeeping, with emphasis on quality customer service. Proficiency in Microsoft Office 365 and data entry is required.

Qualifications

• Experience delivering information and referrals by phone.
• Knowledge of Medicare, Medicaid and long-term care services preferred.
• Valid Louisiana driver's license and automobile insurance required.
• Strong communication, interviewing, and multitasking abilities.
• Proficiency with Microsoft Office 365 and data entry duties.

Responsibilities

• Answer client calls and conduct intake screenings to identify needs.
• Provide information, referrals, and access to resources and services.
• Maintain accurate, confidential client records and ensure data integrity.
• Deliver high-quality customer service and coordinate with the supervisor.
• Assure compliance with confidentiality and program policies.

Skills

Communication skills

Multitasking

Telephone counseling

Tools

Microsoft Office 365

Data entry

Job description

The ADRC Senior Services Counselor provides telephone-based information, referral, and intake services to seniors, individuals with disabilities, caregivers, and families. Working under the ADRC Supervisor, this position helps callers identify their needs, access long‑term care programs, and connect with appropriate community resources and services.

Key duties include answering client calls, conducting assessments and intake screenings, providing resource information, maintaining accurate records, ensuring confidentiality, and delivering high‑quality customer service. The role requires strong communication, interviewing, and multitasking skills, along with proficiency in Microsoft Office 365 and data entry.

Candidates should have experience working with diverse populations, preferably possess knowledge of Medicare, Medicaid, and long‑term care services, and maintain a valid Louisiana driver's license and automobile insurance. The position also requires the ability to perform routine physical activities such as sitting, standing, walking, and occasionally lifting up to 30 pounds.