Senior ServiceNow Tech Support – Production Operations

Next Frontier Capital; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care

Retirement plan

Wellness centers

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in the United States seeks a ServiceNow Technology Support III within Corporate Technology to ensure stability, availability, and performance of production application flows.

You will troubleshoot, maintain, and resolve production interruptions across internal and external systems to deliver a seamless user experience. Join a team that champions continuous improvement, collaborates with product owners and developers, and participates in on-call weekend support.

Qualifications

• 3+ years of experience troubleshooting and maintaining IT services.
• Experience with ServiceNow platform architecture, modules, and administration.
• Experience with ServiceNow integrations, APIs, and web services.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide API).
• Familiarity with ITIL processes and ITSM workflows.

Responsibilities

• Provide day-to-day operational support for ServiceNow production instances, ensuring high availability.
• Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations.
• Install, upgrade, and manage APIs and integrations between ServiceNow and other systems.
• Monitor environments for anomalies using observability tools and address issues proactively.
• Apply ServiceNow best practices to optimize performance and workflow automation.
• Collaborate with product owners and developers to implement enhancements and resolve issues.
• Troubleshoot complex ServiceNow code issues, including scripting, and provide solutions.
• Automate monitoring and maintenance tasks within ServiceNow and related systems.

Skills

ServiceNow

ITIL

APIs & Integrations

JavaScript

GlideScript

Web services

Observability tools

Strong communicator

Tools

Splunk

Grafana

APICA

Job description

JPMorgan Chase & Co. in the United States seeks a ServiceNow Technology Support III within Corporate Technology to ensure stability, availability, and performance of production application flows.

You will troubleshoot, maintain, and resolve production interruptions across internal and external systems to deliver a seamless user experience. Join a team that champions continuous improvement, collaborates with product owners and developers, and participates in on-call weekend support.