Tech Support II - AI-Driven Securities Services

JPMorgan Chase; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase in Houston is seeking a Technology Support II to help maintain production application flows and support a culture of continuous improvement. The role emphasizes troubleshooting, AI-assisted incident triage, and collaboration with business and technology stakeholders to ensure stability, availability, and security across enterprise systems.

You will work in a large-scale IT environment, applying ITIL practices and observability techniques to prevent outages and accelerate

Qualifications

• 2+ years of troubleshooting IT services in production environments.
• Experience using AI-enabled tools for incident triage with strong validation.
• Familiarity with ITIL processes and observability/monitoring tools.

Responsibilities

• Analyze, troubleshoot, and monitor production application flows to ensure end-to-end service delivery.
• Review and validate AI-assisted incident recommendations before action.
• Assist in escalation and communication of issues to stakeholders and support incident management.

Skills

Troubleshooting IT services

AI-assisted incident triage

Observability & monitoring

ITIL framework

Education

Bachelor's in Computer Science or Engineering

Tools

Observability tools

Job description

JPMorgan Chase in Houston is seeking a Technology Support II to help maintain production application flows and support a culture of continuous improvement. The role emphasizes troubleshooting, AI-assisted incident triage, and collaboration with business and technology stakeholders to ensure stability, availability, and security across enterprise systems.

You will work in a large-scale IT environment, applying ITIL practices and observability techniques to prevent outages and accelerate