Production Support Engineer III — AI‑Driven Reliability

Fairygodboss; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage

On-site wellness centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Columbus, OH is seeking a Technology Support III to join Employee Platforms Production Management. You will ensure stability, availability, and performance of production application flows while fostering continuous improvement and rapid incident response.

You will use AI-assisted tools to triage incidents, participate in incident response, change management, post-incident reviews, and collaborate with stakeholders to keep services running smoothly for internal and external

Qualifications

• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience using enterprise-authorized AI capabilities to support production support workflows with validation of outputs.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain.
• Knowledge of applications or infrastructure in large-scale technology environments both on premises and in public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to ITIL framework processes (incident, problem, change).

Responsibilities

• Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance to ensure operational stability and availability.
• Uses AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling sensitive data.
• Participate in incident response activities by gathering facts, assessing impact, documenting timelines, coordinating updates, and driving service restoration.
• Execute incident, problem, and change management procedures aligning with resiliency, audit, and control expectations.
• Contribute to post-incident review, root cause analysis, action tracking, and remediation by documenting findings and following through.
• Assist in monitoring production environments for anomalies using standard observability tools and escalate as needed.
• Analyze complex situations to anticipate and solve issues while supporting full stack systems, applications, or infrastructure.
• Apply reuse-first, AI-assisted practices to identify recurring interruption patterns and support remediation aligned to resiliency and security.

Skills

Troubleshooting IT services

AI-assisted incident handling

Incident, problem, change mgmt

Observability

Security awareness

Tools

Monitoring tools

Job description

JPMorganChase in Columbus, OH is seeking a Technology Support III to join Employee Platforms Production Management. You will ensure stability, availability, and performance of production application flows while fostering continuous improvement and rapid incident response.

You will use AI-assisted tools to triage incidents, participate in incident response, change management, post-incident reviews, and collaborate with stakeholders to keep services running smoothly for internal and external