Senior ServiceNow Specialist – ITIL & Integrations

Valiant Technologies LLC; Chicago (IL); On-site; USD 90,000 - 124,000; Full time

Job summary

Valiant Technologies LLC in Chicago, IL is seeking a ServiceNow specialist for a 12-month engagement. You will manage incident, problem, change, and request processes, ensuring ITIL alignment and governance compliance while driving SLA adherence and continuous service improvements.

The role includes building integrations (REST/SOAP) with enterprise systems, and working with security tooling like Rapid7 and Fortify to support audit readiness and reporting.

Qualifications

• Experience with Incident, Problem, Change, and Request Management.
• Familiarity with ITIL practices and governance standards.
• Ability to develop REST/SOAP integrations and automate workflows.

Responsibilities

• Develop and enhance Incident, Problem, Change, and Request Management.
• Ensure alignment with ITIL practices and the client governance standards.
• Drive SLA adherence, backlog reduction, and service quality improvements.
• Enable ingestion, prioritization, and remediation workflows.
• Integrate with scanners (e.g., Rapid7, Fortify) for automated processing.
• Support security reporting and audit readiness.
• Deliver scalable enhancements aligned to business and compliance needs.
• Develop REST/SOAP integrations with enterprise systems.
• Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics).
• Create and maintain ATF scripts for release validation.
• Handle BAU enhancements, defect fixes, and continuous improvement.
• Participate in CAB, governance, and stakeholder interactions.

Skills

ITIL Practices

SLA Management

Governance awareness

Tools

REST API

SOAP API

Rapid7

Fortify

Job description

Valiant Technologies LLC in Chicago, IL is seeking a ServiceNow specialist for a 12-month engagement. You will manage incident, problem, change, and request processes, ensuring ITIL alignment and governance compliance while driving SLA adherence and continuous service improvements.

The role includes building integrations (REST/SOAP) with enterprise systems, and working with security tooling like Rapid7 and Fortify to support audit readiness and reporting.