ServiceNow Engineer: ITSM, Integrations & Analytics (Chicago)

Ethereum Technologies LLC; Chicago (IL); On-site; USD 84,000 - 120,000; Full time

Job summary

Ethereum Technologies in Chicago, IL is seeking a ServiceNow specialist to lead the development and enhancement of Incident, Problem, Change and Request Management. The role emphasizes ITIL-aligned governance and adherence to client standards, with a focus on delivering scalable improvements.

You will build REST/SOAP integrations, dashboards for SLA/MTTR metrics, and automation scripts, while supporting security reporting and audit readiness on a 12-month + extension contract.

Responsibilities

• Develop and enhance Incident, Problem, Change, and Request Management.
• Ensure alignment with ITIL practices and the client governance standards.
• Drive SLA adherence, backlog reduction, and service quality improvements.
• Enable ingestion, prioritization, and remediation workflows.
• Integrate with scanners (e.g., Rapid7, Fortify) for automated processing.
• Support security reporting and audit readiness.
• Deliver scalable enhancements aligned to business and compliance needs.
• Develop REST/SOAP integrations with enterprise systems.
• Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics).
• Create and maintain ATF scripts for release validation.
• Handle BAU enhancements, defect fixes, and continuous improvement.
• Participate in CAB, governance, and stakeholder interactions.

Job description

Ethereum Technologies in Chicago, IL is seeking a ServiceNow specialist to lead the development and enhancement of Incident, Problem, Change and Request Management. The role emphasizes ITIL-aligned governance and adherence to client standards, with a focus on delivering scalable improvements.

You will build REST/SOAP integrations, dashboards for SLA/MTTR metrics, and automation scripts, while supporting security reporting and audit readiness on a 12-month + extension contract.