ServiceNow Platform Engineer ITIL & Integrations

Quantum Technologies LLC; Chicago (IL); On-site; USD 83,000 - 124,000; Full time

Job summary

Quantum Technologies. LLC in Chicago, IL seeks a ServiceNow developer to enhance Incident, Problem, Change, and Request Management within ITIL-aligned processes.

You will design and implement REST/SOAP integrations, build dashboards tracking SLA, MTTR, and security metrics, and contribute to governance and CAB activities. You will work on ingestion, prioritization, remediation workflows, and ensure audit readiness with scanners like Rapid7 and Fortify.

Qualifications

• Experience implementing ITIL-based Incident, Problem, Change and Request Management.
• Ability to drive SLA adherence and reduce backlog while improving service quality.
• Develop REST/SOAP integrations with enterprise systems and build analytics dashboards.

Responsibilities

• Develop and enhance Incident, Problem, Change, and Request Management.
• Ensure alignment with ITIL practices and client governance standards.
• Drive SLA adherence, backlog reduction, and service quality improvements.
• Enable ingestion, prioritization, and remediation workflows.
• Integrate with scanners (e.g., Rapid7, Fortify) for automated processing.
• Support security reporting and audit readiness.
• Deliver scalable enhancements aligned to business and compliance needs.
• Develop REST/SOAP integrations with enterprise systems.
• Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics).
• Create and maintain ATF scripts for release validation.
• Handle BAU enhancements, defect fixes, and continuous improvement.
• Participate in CAB, governance, and stakeholder interactions.

Skills

Incident Management

Problem Management

Change Management

Request Management

REST/SOAP Integrations

Dashboard Development

CAB Governance

Security Reporting

Tools

Rapid7

Fortify

ATF Scripts

Job description

Quantum Technologies. LLC in Chicago, IL seeks a ServiceNow developer to enhance Incident, Problem, Change, and Request Management within ITIL-aligned processes.

You will design and implement REST/SOAP integrations, build dashboards tracking SLA, MTTR, and security metrics, and contribute to governance and CAB activities. You will work on ingestion, prioritization, remediation workflows, and ensure audit readiness with scanners like Rapid7 and Fortify.