ServiceNow Platform Engineer - ITSM & Integrations

Valiant Technologies LLC; Chicago (IL); On-site; USD 105,000 - 130,000; Full time

Job summary

Valiant Technologies LLC in Chicago seeks an ITSM professional to develop and enhance Incident, Problem, Change and Request Management within ITIL-aligned processes, driving SLA adherence and backlog reduction while improving service quality.

You will enable ingestion and remediation workflows, integrate scanners for automated processing, build dashboards for SLA/MTTR and vulnerability metrics, and support governance, CAB participation, and audit readiness through scalable enhancements and

Responsibilities

• Develop and enhance Incident, Problem, Change, and Request Management.
• Ensure alignment with ITIL practices and the client governance standards.
• Drive SLA adherence, backlog reduction, and service quality improvements.
• Enable ingestion, prioritization, and remediation workflows.
• Integrate with scanners for automated processing.
• Support security reporting and audit readiness.
• Deliver scalable enhancements aligned to business and compliance needs.
• Develop REST/SOAP integrations with enterprise systems.
• Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics).
• Create and maintain ATF scripts for release validation.
• Handle BAU enhancements, defect fixes, and continuous improvement.
• Participate in CAB, governance, and stakeholder interactions.

Job description

Valiant Technologies LLC in Chicago seeks an ITSM professional to develop and enhance Incident, Problem, Change and Request Management within ITIL-aligned processes, driving SLA adherence and backlog reduction while improving service quality.

You will enable ingestion and remediation workflows, integrate scanners for automated processing, build dashboards for SLA/MTTR and vulnerability metrics, and support governance, CAB participation, and audit readiness through scalable enhancements and