ServiceNow Solutions Engineer – ITIL & Integrations

Robotic Technologies Automation; Chicago (IL); On-site; USD 84,000 - 120,000; Full time

Job summary

Robotic Technologies Automation in Chicago, IL is seeking a ServiceNow specialist to develop and enhance Incident, Problem, Change, and Request Management. The role emphasizes ITIL alignment with governance standards and supports security reporting and audit readiness.

You will drive SLA adherence, backlog reduction, and service quality improvements, enable ingestion and remediation workflows, and build REST/SOAP integrations with enterprise systems.

Responsibilities

• Develop and enhance Incident, Problem, Change, and Request Management.
• Ensure alignment with ITIL practices and the client governance standards.
• Drive SLA adherence, backlog reduction, and service quality improvements.
• Enable ingestion, prioritization, and remediation workflows.
• Integrate with scanners (e.g., Rapid7, Fortify) for automated processing.
• Support security reporting and audit readiness.
• Deliver scalable enhancements aligned to business and compliance needs.
• Develop REST/SOAP integrations with enterprise systems.
• Build Performance Analytics dashboards (SLA, MTTR, vulnerability metrics).
• Create and maintain ATF scripts for release validation.
• Handle BAU enhancements, defect fixes, and continuous improvement.
• Participate in CAB, governance, and stakeholder interactions.

Skills

ITIL knowledge

Tools

REST

SOAP

Job description

Robotic Technologies Automation in Chicago, IL is seeking a ServiceNow specialist to develop and enhance Incident, Problem, Change, and Request Management. The role emphasizes ITIL alignment with governance standards and supports security reporting and audit readiness.

You will drive SLA adherence, backlog reduction, and service quality improvements, enable ingestion and remediation workflows, and build REST/SOAP integrations with enterprise systems.