Senior ServiceNow Project Manager — Telecom

NewRocket

Atlanta (GA)

On-site

USD 120,000 - 160,000

Full time

14 days+
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Job summary

NewRocket seeks a Senior Project Manager to lead complex ServiceNow implementation projects across multiple product areas and industry verticals. In this client-facing role, you will manage end-to-end delivery, from planning to adoption, ensuring exceptional outcomes and customer satisfaction.

The ideal candidate has 8–12 years of business/IT experience with 5+ years guiding technology projects, and holds PMP certification.

Qualifications

  • 8–12 years of business/IT experience with 5+ years leading technology projects.
  • Experience leading ServiceNow projects involving two or more modules (TSOM, CSM, TI, FSM, OSS/BSS).
  • Proven OCM expertise: driving change adoption, training plans, adoption KPIs.
  • Strong leadership, communication, and stakeholder management skills.
  • Experience in matrixed organizations and managing global teams.
  • Bachelor’s degree in business, IT, or related field; PMP certification required.

Responsibilities

  • Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS/BSS.
  • Manage project delivery: planning, execution, timelines, budgets, scope, and stakeholder communication.
  • Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics.
  • Facilitate workshops, meetings, and status reviews with internal and client teams.
  • Prepare detailed project plans, status reports, and performance measurement reports.
  • Mitigate risks and remove project barriers while ensuring quality standards.
  • Support internal change management activities and strategic initiatives within NewRocket.

Skills

Leadership
Stakeholder management
Change management
Communication
Facilitation

Education

Bachelor's degree in business/IT or related field
PMP Certification

Tools

ServiceNow knowledge

Job description

NewRocket seeks a Senior Project Manager to lead complex ServiceNow implementation projects across multiple product areas and industry verticals. In this client-facing role, you will manage end-to-end delivery, from planning to adoption, ensuring exceptional outcomes and customer satisfaction.

The ideal candidate has 8–12 years of business/IT experience with 5+ years guiding technology projects, and holds PMP certification.

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