Senior ServiceNow Project Manager — Telecom

NewRocket; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

NewRocket seeks a Senior Project Manager to lead complex ServiceNow implementation projects across multiple product areas and industry verticals. In this client-facing role, you will manage end-to-end delivery, from planning to adoption, ensuring exceptional outcomes and customer satisfaction.

The ideal candidate has 8–12 years of business/IT experience with 5+ years guiding technology projects, and holds PMP certification.

Qualifications

• 8–12 years of business/IT experience with 5+ years leading technology projects.
• Experience leading ServiceNow projects involving two or more modules (TSOM, CSM, TI, FSM, OSS/BSS).
• Proven OCM expertise: driving change adoption, training plans, adoption KPIs.
• Strong leadership, communication, and stakeholder management skills.
• Experience in matrixed organizations and managing global teams.
• Bachelor’s degree in business, IT, or related field; PMP certification required.

Responsibilities

• Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS/BSS.
• Manage project delivery: planning, execution, timelines, budgets, scope, and stakeholder communication.
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics.
• Facilitate workshops, meetings, and status reviews with internal and client teams.
• Prepare detailed project plans, status reports, and performance measurement reports.
• Mitigate risks and remove project barriers while ensuring quality standards.
• Support internal change management activities and strategic initiatives within NewRocket.

Skills

Leadership

Stakeholder management

Change management

Communication

Facilitation

Education

Bachelor's degree in business/IT or related field

PMP Certification

Tools

ServiceNow knowledge

Job description

NewRocket seeks a Senior Project Manager to lead complex ServiceNow implementation projects across multiple product areas and industry verticals. In this client-facing role, you will manage end-to-end delivery, from planning to adoption, ensuring exceptional outcomes and customer satisfaction.

The ideal candidate has 8–12 years of business/IT experience with 5+ years guiding technology projects, and holds PMP certification.