Senior Project Manager - ServiceNow / Telecom

NewRocket; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

NewRocket is seeking a Senior Project Manager to lead complex ServiceNow implementation projects across Telecommunications, Financial Services, Healthcare, and more. In this client-facing role, you will manage all aspects of project delivery—from planning and execution to change adoption—ensuring exceptional outcomes and customer satisfaction.

The ideal candidate will be located within or willing to work within EST hours, with a track record of leading ServiceNow initiatives and strong OCM

Qualifications

• 8-12 years of business/IT experience with 5+ years leading technology projects (Agile and Waterfall).
• Experience leading ServiceNow projects involving two or more of: TSOM, CSM, TI, FSM, OSS/BSS.
• Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
• Strong leadership, facilitation, communication, and stakeholder management skills.
• Experience in matrixed organizations and managing global teams.

Responsibilities

• Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS/BSS and more product areas.
• Manage project execution, timelines, budgets, scope, and stakeholder communication.
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
• Facilitate workshops, meetings, and status reviews with internal and client teams.
• Prepare detailed project plans, status reports, and performance measurement reports.
• Mitigate risks and remove project barriers while ensuring quality standards.
• Support internal change management activities and strategic initiatives within NewRocket.

Skills

Leadership

Stakeholder management

Facilitation

Communication

Agile & Waterfall

Education

BA/BS in Business Administration or related field

PMP Certification

Agile/Scrum Certifications

ServiceNow Certifications & Accreditations

Job description

Senior Project Manager - ServiceNow /Telecom

Our Mission

NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.

At NewRocket, we bring over 20 years of experience advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows that improve employee and customer experiences. As an Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, we've completed more than 3,000 full life-cycle projects across nine industry specializations.

NewRocket Goes Beyond Workflows to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With more than 3,000 ServiceNow certifications, our teams take a strategic, business-led approach to solving complex industry challenges and delivering measurable outcomes.

NewRocket has been awarded the 2024 BEST Award, 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF), 2023 ServiceNow Worldwide Customer Workflow Partner of the Year, and 2023 ServiceNow Creator Workflow Partner of the Year.

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is looking for a Senior Project Manager to lead complex ServiceNow implementation projects across a variety of product areas, and within multiple notable industry verticals (Telecommunications, Financial Services, Healthcare, and more). In this client-facing role, you will manage all aspects of project delivery - from planning and execution to change adoption, ensuring exceptional outcomes and customer satisfaction. This position blends traditional project management responsibilities with a strong focus on driving user adoption through effective change management strategies. Please note that the ideal candidate will be located within or willing to work within EST hours.

Your Impact

• Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS, BSS and more product areas.
• Manage project execution, timelines, budgets, scope, and stakeholder communication.
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
• Facilitate workshops, meetings, and status reviews with internal and client teams.
• Prepare detailed project plans, status reports, and performance measurement reports.
• Mitigate risks and remove project barriers while ensuring quality standards.
• Support internal change management activities and strategic initiatives within NewRocket.

Your Experience

• 8-12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall).
• Experience leading ServiceNow projects involving two or more of these modules: TSOM, CSM, TI, FSM, OSS/BSS
• Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
• Strong leadership, facilitation, communication, and stakeholder management skills.
• Experience working in matrixed organizations and managing global teams.
• Strong understanding of ServiceNow domains and platform capabilities (preferred).
• PMP Certification required; Agile/Scrum certifications preferred.
• Bachelor’s degree in business, IT, or related field.

Education & Certifications

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• PMP Certification required
• Agile/Scrum certifications preferred
• ServiceNow Certifications & Accreditations preferred

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf