Senior ServiceNow PM - Telecom (EST hours)

Newrocket; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

NewRocket is seeking a Senior Project Manager to lead complex ServiceNow implementation projects across Telecommunications, Financial Services, Healthcare, and more. In this client-facing role, you will manage all aspects of project delivery—from planning and execution to change adoption—ensuring exceptional outcomes and customer satisfaction.

The ideal candidate will be located within or willing to work within EST hours, with a track record of leading ServiceNow initiatives and strong OCM

Qualifications

• 8-12 years of business/IT experience with 5+ years leading technology projects (Agile and Waterfall).
• Experience leading ServiceNow projects involving two or more of: TSOM, CSM, TI, FSM, OSS/BSS.
• Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs.
• Strong leadership, facilitation, communication, and stakeholder management skills.
• Experience in matrixed organizations and managing global teams.

Responsibilities

• Lead complex ServiceNow projects across TSOM, CSM, TI, FSM, OSS/BSS and more product areas.
• Manage project execution, timelines, budgets, scope, and stakeholder communication.
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management.
• Facilitate workshops, meetings, and status reviews with internal and client teams.
• Prepare detailed project plans, status reports, and performance measurement reports.
• Mitigate risks and remove project barriers while ensuring quality standards.
• Support internal change management activities and strategic initiatives within NewRocket.

Skills

Leadership

Stakeholder management

Facilitation

Communication

Agile & Waterfall

Education

BA/BS in Business Administration or related field

PMP Certification

Agile/Scrum Certifications

ServiceNow Certifications & Accreditations

Job description

NewRocket is seeking a Senior Project Manager to lead complex ServiceNow implementation projects across Telecommunications, Financial Services, Healthcare, and more. In this client-facing role, you will manage all aspects of project delivery—from planning and execution to change adoption—ensuring exceptional outcomes and customer satisfaction.

The ideal candidate will be located within or willing to work within EST hours, with a track record of leading ServiceNow initiatives and strong OCM