Senior ServiceNow Product Manager, Enterprise Platform
Jones Lang LaSalle Incorporated
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Descripción de la vacante
Jones Lang LaSalle Incorporated is seeking a ServiceNow Product Manager to own the Enterprise Service Management platform roadmap. You will translate business demand into a prioritized product backlog, justify investments, and drive platform-wide initiatives across ITSM, ITIL, and AI-enabled features.
You will partner with cross-functional teams and senior leaders to balance stakeholder needs, ensure governance, and deliver measurable business outcomes through ServiceNow investments at scale in
Formación
- 8+ years of product management experience, including enterprise SaaS platform ownership.
- ITSM/ITIL expertise in large-enterprise environments with AI modernization experience.
- Ability to prioritize a shared platform roadmap and defend trade-offs to executives.
Responsabilidades
- Own end-to-end platform strategy and multi-year roadmap for ServiceNow within ESM.
- Define and maintain the platform backlog and drive engineering delivery.
- Own license, consumption, ROI, and value metrics for platform investments.
- Align governance, data, and change processes across towers and stakeholders.
- Lead AI/agentic capability roadmap with guardrails and audits.
Conocimientos
Educación
Herramientas
Descripción del empleo
Jones Lang LaSalle Incorporated is seeking a ServiceNow Product Manager to own the Enterprise Service Management platform roadmap. You will translate business demand into a prioritized product backlog, justify investments, and drive platform-wide initiatives across ITSM, ITIL, and AI-enabled features.
You will partner with cross-functional teams and senior leaders to balance stakeholder needs, ensure governance, and deliver measurable business outcomes through ServiceNow investments at scale in
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