Senior ServiceNow PM – Events & Communications

ICF International; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

ICF International is seeking a Senior ServiceNow Project Manager to support federal clients. This full-time, on-site role is based in Vienna, VA and Washington, DC, with periodic travel to on-site events.

The candidate will coordinate communications, lead planning and stakeholder meetings, translate requirements into solutions, and guide cross-functional teams to deliver measurable mission outcomes in a fast-paced, mission-driven environment with government partners.

Responsibilities

• Lead project coordinator for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands-on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation objectives.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow-up across cross-functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Provide senior-level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end-user solution delivery.
• Periodic travel required to support events on-site in domestic locations and up to 1 international event

Job description

ICF International is seeking a Senior ServiceNow Project Manager to support federal clients. This full-time, on-site role is based in Vienna, VA and Washington, DC, with periodic travel to on-site events.

The candidate will coordinate communications, lead planning and stakeholder meetings, translate requirements into solutions, and guide cross-functional teams to deliver measurable mission outcomes in a fast-paced, mission-driven environment with government partners.