Senior Project Coordinator, Communications and Events (On-Site in VA and DC)

ICF International; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Job summary

ICF International is seeking a Senior ServiceNow Project Manager to support federal clients. This full-time, on-site role is based in Vienna, VA and Washington, DC, with periodic travel to on-site events.

The candidate will coordinate communications, lead planning and stakeholder meetings, translate requirements into solutions, and guide cross-functional teams to deliver measurable mission outcomes in a fast-paced, mission-driven environment with government partners.

Responsibilities

• Lead project coordinator for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands-on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation objectives.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow-up across cross-functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Provide senior-level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end-user solution delivery.
• Periodic travel required to support events on-site in domestic locations and up to 1 international event

Job description

Location: This position is based full-time on-site in Vienna, VA and Washington, DC. Periodic travel is required to support on-site events as needed.

ICF's Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Project Manager to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client's business.

The Team:

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury mission. The ADSS program provides the contractor support for Communications, Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities:

• As Senior Project Coordinator, Communications and Events , you would help coordinate support for multiple communication campaigns and client event engagements with direct client partnership.
• In this role, you will serve as a key partner to the customer POCs, stakeholder project managers and event facilities along with various contributing members of the FinCEN organization, advising and engaging the client on key operational execution, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks.
• In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality.
• The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver solutions that achieve mission value and measurable outcomes.

At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven delivery leaders, project managers, data experts, strategists, and technologists to build agile solutions that meet our clients changing needs.

What you'll be doing:

• Lead project coordinator for activities supporting event delivery for communication and event projects, coordinating concurrent activities across planning, requirements, event scheduling, communication campaigns, event coordination and facilitation support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between government stakeholders and project and subcontract team, ensuring that stakeholder needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead stakeholder meetings, including requirements discussions, planning sessions, feedback reviews, issue resolution, regular contract reporting and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands-on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation objectives.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Design, build, and maintain program dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow-up across cross-functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Provide senior-level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end-user solution delivery.
• Periodic travel required to support events on-site in domestic locations and up to 1 international even