Senior ServiceNow Platform Lead & Architect

Toast; United States; On-site; USD 179,000 - 298,000; Full time

Job summary

Toast is seeking a technical manager to lead, scale, and evolve our ServiceNow platform used by 7,000+ users. You will translate business needs into robust, scalable architecture while mentoring a high-performing team and driving platform excellence.

Own the long-term platform vision, drive data-driven roadmaps, enforce security and upgrade cycles, and guide complex integrations. Hands-on experience with Glide API, Flow Designer, REST, and UI Builder is required to deliver secure, high-value

Qualifications

• 6-8+ years of development in ServiceNow, with 5+ years in product-focused and people management roles.
• Proven experience customizing ServiceNow to fit business needs in a scalable and sustainable manner.
• Deep expertise in core ServiceNow modules (ITSM, CMDB, GRC) and familiarity with new emerging areas and features.
• Proficient in standing up NowAssist, Virtual Agent, and integrating AI tools into platform workflows.
• Strategic certifications: CSA required; CIS-ITSM preferred.
• Strong technical background with hands-on platform development skills in JavaScript scripting (Glide API, Script Includes), Workflow Studio, Flow Designer, REST APIs and UI Builder.

Responsibilities

• Define and Drive the long-term platform vision and technical strategy, aligning with business needs and scaling requirements.
• Hands-on execution, configuration, and customization of the ServiceNow platform while guiding architecture and engineering.
• Direct the full product lifecycle for ServiceNow modules, managing technical debt and balancing feature velocity with stability.
• Establish and enforce performance metrics and SLAs across ServiceNow workflows to ensure responsiveness.
• Oversee security hardening, upgrade cycles, and guidance for Flow Designer and IntegrationHub development.
• Translate complex requirements into scalable ServiceNow solutions for business stakeholders.

Skills

ServiceNow

People management

Platform architecture

AI integration

JavaScript

REST APIs

Education

CSA Certification

CIS-ITSM

Tools

Glide API

Flow Designer

IntegrationHub

UI Builder

ATF

Next Experience

Job description

Toast is seeking a technical manager to lead, scale, and evolve our ServiceNow platform used by 7,000+ users. You will translate business needs into robust, scalable architecture while mentoring a high-performing team and driving platform excellence.

Own the long-term platform vision, drive data-driven roadmaps, enforce security and upgrade cycles, and guide complex integrations. Hands-on experience with Glide API, Flow Designer, REST, and UI Builder is required to deliver secure, high-value