Solutions Architect

Atlas Search; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading recruitment firm is seeking a Mid-Senior level ServiceNow Product Owner in New York, responsible for the platform's vision and strategy. You will lead initiatives, collaborate with cross-functional teams, and enhance the ServiceNow functionalities while ensuring alignment with ITSM best practices. The ideal candidate will have over 3 years of ServiceNow experience and 7 years in product management within Agile environments. Benefits include medical and vision insurance.

Qualifications

• 3+ years of hands-on ServiceNow experience as an administrator, developer, or product owner.
• 7+ years in product management or business analysis within Agile environments.
• Proven experience with full-lifecycle ServiceNow implementations or upgrades.

Responsibilities

• Own the vision, strategy, and roadmap for the ServiceNow platform.
• Collaborate with stakeholders to manage dependencies and prioritize a dynamic backlog.
• Deliver high-quality enhancements that drive adoption and measurable value.

Skills

ServiceNow administration

Product ownership

Agile methodologies

Education

Bachelor's degree in a related field or equivalent practical experience

ServiceNow Certified System Administrator (CSA)

Job description

Base pay range

$130,000.00/yr - $170,000.00/yr

Responsibilities:

This role owns the vision, strategy, and roadmap for the ServiceNow platform, ensuring ITSM, ITOM, ITAM, TPSM, and GRC capabilities align with business goals, governance standards, and ITIL best practices. The role leads high-impact initiatives, manages risk, and drives continuous improvement by evaluating new features, optimizing performance, and ensuring platform stability through thoughtful design and minimal customization. Acting as the primary product owner, the role collaborates closely with stakeholders, architects, and development teams to manage dependencies, prioritize a dynamic backlog, lead Agile ceremonies, and deliver high-quality enhancements that drive adoption and measurable value.

Requirements:

Bachelor’s degree in a related field (or equivalent practical experience) with a required ServiceNow Certified System Administrator (CSA) certification

3+ years of hands-on ServiceNow experience as an administrator, developer, or product owner across ITSM, ITOM, ITAM, and/or GRC modules

7+ years in product management, ownership, or business analysis, delivering product vision and strategy within Agile environments

Proven experience with full-lifecycle ServiceNow implementations or major upgrades, along with a solid understanding of ITIL and ITSM best practices

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Software Development

Medical insurance

Vision insurance