Senior ServiceNow Platform Engineer - Hybrid/Remote

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 127,000 - 150,000; Full time

Job summary

The Senior Platform Engineer (C) at the Metropolitan Transportation Authority (MTA) leads the design, development, and customization of enterprise platform applications and workflows across IT services. You will integrate platform solutions with other enterprise systems, optimize performance, and manage platform upgrades and enhancements.

Key responsibilities include building core service processes, implementing REST/SOAP integrations, and ensuring security, usability, and scalability across the

Qualifications

• Bachelor’s degree and 5+ years of relevant experience required.
• Certification in current platform/domain/technical skill preferred.

Responsibilities

• Develops and manages scoping and requirements definition, and ensures traceability to the source.
• Build, configure, and customize enterprise platform applications, modules, and workflows, including core service processes such as Incident, Problem, Change, and Service Request.
• Implement integrations with third-party systems using REST, SOAP, and API-based technologies.
• Design, develop, and optimize platform‑level logic and automation by writing configuration scripts, event‑driven code, and workflow execution routines to enforce business rules, manage data operations, and support complex interaction patterns across the enterprise.
• Analyze system performance issues, apply corrective actions, and manage upgrades.
• Stay current with platform releases, emerging features, and industry best practices for enterprise application ecosystems.
• Develop and execute test plans and test cases; implement scalable and reliable automated tests and frameworks.
• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
• Utilizes appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability, and accessibility requirements have been met.
• Develops, configures, and maintains tools to identify, track, log, and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Defines, documents, and executes small projects or sub-projects.

Skills

ServiceNow Platform Management

ServiceNow Performance Analytics

Git & Jenkins

Glide scripting / ServiceNow APIs

ITIL processes

Education

Bachelor’s degree

ITIL Foundation

Tools

Flow Designer

Studio IDE

Update Sets

REST/SOAP APIs

Job description

The Senior Platform Engineer (C) at the Metropolitan Transportation Authority (MTA) leads the design, development, and customization of enterprise platform applications and workflows across IT services. You will integrate platform solutions with other enterprise systems, optimize performance, and manage platform upgrades and enhancements.

Key responsibilities include building core service processes, implementing REST/SOAP integrations, and ensuring security, usability, and scalability across the