Senior ServiceNow Platform Architect (Remote)

NTT DATA, Inc.; Indianapolis (IN); Remote; USD 140,000 - 200,000; Full time

Job summary

NTT DATA, Inc. is seeking a ServiceNow - Enterprise / Platform Architect to lead advisory engagements, align business goals with platform capabilities, and shape future-state roadmaps across ITSM, ITOM, and ITAM. This role combines hands-on configuration with strategic guidance for clients.

You will drive governance, KPIs, and process optimization, run client workshops, and help with proposals and SOWs. Remote-friendly role with occasional travel to client sites as needed.

Qualifications

• 8–11 years' hands-on ServiceNow experience across multiple modules.
• Proven advisory consulting and technical delivery capability.
• ServiceNow certifications: Certified System Administrator or Implementation Specialist (ITSM/ITOM/ITAM).

Responsibilities

• Lead advisory engagements to define future-state ServiceNow strategies.
• Develop platform roadmaps aligned with business goals and priorities.
• Conduct business value assessments and adoption strategies across ITSM, ITOM, ITAM.
• Design governance models, KPIs, and process improvement frameworks.
• Lead client workshops to gather requirements and drive solution design and implementation plans.
• Map client needs to ServiceNow capabilities to identify automation opportunities.

Skills

ServiceNow

Advisory consulting

Architecture

Stakeholder engagement

Proposal writing

Scripting

Tools

ServiceNow scripting

ITOM tools

Job description

NTT DATA, Inc. is seeking a ServiceNow - Enterprise / Platform Architect to lead advisory engagements, align business goals with platform capabilities, and shape future-state roadmaps across ITSM, ITOM, and ITAM. This role combines hands-on configuration with strategic guidance for clients.

You will drive governance, KPIs, and process optimization, run client workshops, and help with proposals and SOWs. Remote-friendly role with occasional travel to client sites as needed.