Senior ServiceNow Platform Architect & AI-Driven Solutions

Truist; Raleigh (NC); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Vacation and holidays

401(k) plan with matching

Job summary

Truist seeks a Sr. ServiceNow Platform Engineer/Architect to architect, design, and deliver scalable ServiceNow solutions aligning with strategic business goals. You will lead cross-team technical direction, drive platform governance, and advance AI-enabled automation across projects.

You will mentor engineers, evaluate emerging technologies, and craft reusable platform patterns to improve reliability, performance, and user experience across Truist's enterprise services.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.

Responsibilities

• Implements ServiceNow software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
• Adopts and refines advanced ServiceNow software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
• Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
• Leads the end‑to‑end technical design and implementation of scalable, secure, and highly available ServiceNow software solutions for the job area, producing patterns and examples that other technical professionals can follow.
• Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
• Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower‑level technical professionals and raising the technical bar through design reviews and knowledge sharing.
• Evaluates emerging ServiceNow technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
• Contributes to the development of long‑term technical goals and plans for the area of responsibility through well‑reasoned recommendations, design proposals, and implementation experience.
• Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high‑quality outcomes with limited supervision.

Skills

Programming languages

Software architecture

Secure SDLC

Agile/DevOps

CI/CD tooling

Education

Bachelor's degree in Computer Science / Software Engineering

Tools

ServiceNow platform

Integration Hub

CI/CD tools

Job description

Truist seeks a Sr. ServiceNow Platform Engineer/Architect to architect, design, and deliver scalable ServiceNow solutions aligning with strategic business goals. You will lead cross-team technical direction, drive platform governance, and advance AI-enabled automation across projects.

You will mentor engineers, evaluate emerging technologies, and craft reusable platform patterns to improve reliability, performance, and user experience across Truist's enterprise services.