Senior ServiceNow Platform Analytics Engineer

M&T Bank Corporation; Buffalo (NY); Hybrid; USD 97,000 - 162,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive compensation

Job summary

M&T Bank Corporation is seeking a Senior Solutions Developer focused on Business Intelligence and Analytics to design, implement, and maintain ServiceNow Platform Analytics and Reporting solutions. You will craft advanced dashboards, indicators, and widgets, ensuring data accuracy and governance across CMDB, Discovery, HAM/SAM, and related modules.

The role requires deep knowledge of ServiceNow development, JavaScript, data modeling, and KPI reporting, with a strong ability to translate complex

Qualifications

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
• Bachelor’s degree in Computer Science or Computer Engineering preferred or required.
• Strong knowledge of CMDB concepts, ITIL processes, and automation technologies.

Responsibilities

• Design and implement advanced Platform Analytics solutions including custom reports, visualizations and dashboards within ServiceNow.
• Create and maintain ServiceNow performance indicators, breakdowns, targets, widgets and dashboards.
• Collaborate with stakeholders to document needs and requirements and identify analytics improvement opportunities.
• Establish a governance framework for ServiceNow Platform Analytics and ensure dashboards and data sources are reliable.
• Mentor teams on Platform Analytics concepts, policies, and procedures and provide training as needed.
• Ensure CMDB data accuracy, address errors, identify root causes, and propose solutions with engineering teams.

Skills

ServiceNow

JavaScript

Data modeling

Metrics & KPIs

KRI

Dashboards

CMDB

Discovery

HAM/SAM

BI tools

Education

Bachelor’s degree in Computer Science or Computer Engineering

Tools

SQL

ServiceNow

Job description

M&T Bank Corporation is seeking a Senior Solutions Developer focused on Business Intelligence and Analytics to design, implement, and maintain ServiceNow Platform Analytics and Reporting solutions. You will craft advanced dashboards, indicators, and widgets, ensuring data accuracy and governance across CMDB, Discovery, HAM/SAM, and related modules.

The role requires deep knowledge of ServiceNow development, JavaScript, data modeling, and KPI reporting, with a strong ability to translate complex