Senior ServiceNow Platform Admin & Reliability Lead

Brooklyn Arts Council; Vienna (VA); On-site; USD 110,000 - 134,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Educational Assistance

Job summary

BRMi is seeking an experienced ServiceNow Platform Administrator to support the administration, operation, maintenance, and ongoing health of the ServiceNow platform. This role ensures stable production and non-production environments with secure configurations, upgrades, and integrations.

The position offers hybrid work in Vienna, VA, Pensacola, FL, or Winchester, VA, with in-person interviews required. Responsibilities include monitoring platform health, managing configurations and plugins,

Qualifications

• Experience with ServiceNow system administration and platform operations.
• Experience administering and supporting ServiceNow production and non-production environments.
• Knowledge of ServiceNow ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
• Experience with platform upgrades, releases, patches, hotfixes, and maintenance activities.
• Knowledge of Incident, Problem, Change, and Knowledge Management processes.
• Experience coordinating environment cloning and integration activities.
• Experience administering ServiceNow integrations, plugins, configurations, and platform features.
• Experience with operational support, incident resolution, escalation management, and vendor coordination.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments.
• Monitor platform health, performance, stability, availability, and operational readiness.
• Manage configurations, system properties, plugins, integrations, and platform features.
• Coordinate upgrade preparation, testing support, and post-upgrade stabilization.
• Ensure adherence to security, compliance, and governance standards.
• Support patches, hotfixes, and security updates.
• Coordinate instance cloning across environments and maintain consistency.
• Lead governance, change reviews, and architecture discussions.

Skills

Platform administration

Environment management

Upgrades and patches

Security and governance

Vendor coordination

Incident management

Communication

Stakeholder collaboration

Education

ServiceNow CSA certification

Tools

ServiceNow

Flow Designer

Job description

BRMi is seeking an experienced ServiceNow Platform Administrator to support the administration, operation, maintenance, and ongoing health of the ServiceNow platform. This role ensures stable production and non-production environments with secure configurations, upgrades, and integrations.

The position offers hybrid work in Vienna, VA, Pensacola, FL, or Winchester, VA, with in-person interviews required. Responsibilities include monitoring platform health, managing configurations and plugins,