Senior ServiceNow Platform Lead – ITSM and Integrations

Siri InfoSolutions Inc; Reston (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Siri InfoSolutions Inc. is seeking a ServiceNow Technical Lead / Platform Lead to drive end-to-end delivery across ITSM and CMDB, guiding requirements, design, configuration, testing, and deployment while enforcing platform standards and security.

The role requires strong scripting, integration experience (REST/SOAP, MID Server), upgrade planning, and effective stakeholder management. Location options include Reston, VA or Philadelphia, PA, with full-time onsite work.

Qualifications

• Strong hands-on experience leading ServiceNow implementations across ITSM and CMDB.
• Platform standards, application scope strategy, release governance.

Responsibilities

• Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
• Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
• Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
• Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
• Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
• Partner with operations to ensure smooth production releases and ongoing platform health.

Skills

ServiceNow leadership

ITSM

CMDB

Scripting

REST/SOAP

Flow Designer

Upgrade planning

Stakeholder management

Education

Bachelor's degree in CS/Engineering/IS

Tools

MID Server

Update Sets

Job description

Siri InfoSolutions Inc. is seeking a ServiceNow Technical Lead / Platform Lead to drive end-to-end delivery across ITSM and CMDB, guiding requirements, design, configuration, testing, and deployment while enforcing platform standards and security.

The role requires strong scripting, integration experience (REST/SOAP, MID Server), upgrade planning, and effective stakeholder management. Location options include Reston, VA or Philadelphia, PA, with full-time onsite work.