Remote ServiceNow Platform Ops Engineer

System One; Merrifield (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

System One seeks a ServiceNow Platform Ops Engineer to administer and maintain ServiceNow environments, ensuring platform health, performance, and stability. You will manage configurations, plugins, integrations, and upgrades while coordinating remediation and governance activities.

Responsibilities include incident and change management, access provisioning, and leading reviews with teams and stakeholders. On-site work is required, with a strong emphasis on security and compliance.

Qualifications

• Experience in ServiceNow system administration and platform operations.
• Knowledge of ITSM modules and related platform components.
• Strong problem-solving and stakeholder management skills.

Responsibilities

• Administer and maintain ServiceNow production and non-production environments.
• Manage platform configurations, plugins, integrations, and features.
• Conduct health assessments and coordinate remediation activities.
• Ensure security, compliance, and governance adherence.
• Support patches, hotfixes, and security updates.
• Coordinate instance cloning across environments for consistency.
• Plan upgrades with validation and post-upgrade stabilization.
• Handle developer access requests and environment provisioning.
• Lead weekly reviews with support teams and stakeholders.
• Review incidents, changes, and advisories; escalate critical issues.
• Track defects and remediation plans to closure.
• Participate in governance and architecture discussions.

Skills

ServiceNow

Platform Operations

ITSM

Incident Management

Problem Management

Job description

System One seeks a ServiceNow Platform Ops Engineer to administer and maintain ServiceNow environments, ensuring platform health, performance, and stability. You will manage configurations, plugins, integrations, and upgrades while coordinating remediation and governance activities.

Responsibilities include incident and change management, access provisioning, and leading reviews with teams and stakeholders. On-site work is required, with a strong emphasis on security and compliance.