Senior ServiceNow Lead – ITSM/ITOM/IRM Expert

Confidential; Denver (CO); On-site; USD 110,000 - 170,000; Full time

Job summary

KPMG is seeking a Sr. Associate, ServiceNow in Denver to guide and execute ServiceNow implementations across ITSM, ITOM, and IRM. You will lead cross-functional teams, collaborate with clients, and translate complex needs into precise requirements.

A strong ServiceNow background and CSA certification are essential. Applicants should have enterprise experience, proven agile leadership, and willingness to travel as needed; U.S. work authorization is required.

Qualifications

• Minimum three years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
• Bachelor's degree from an accredited college/university or a minimum eight year equivalent work experience
• Completion of at least one full implementation of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management
• Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements
• Ability to customize workflows, Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform
• Travel as needed
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity

Responsibilities

• Provide guidance and expertise for ServiceNow implementations by leading planning and executing engagement workstreams across ITSM, ITOM or IRM
• Lead client workshops to present leading practices for ITSM, ITOM or IRM while understanding their complex needs and translating them into functional and technical requirements
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution
• Prepare and present reports on project progress to stakeholders and provide advice for decision-making processes

Skills

ITSM

ITOM

IRM

ServiceNow

JavaScript

Education

Bachelor's degree

Tools

CSA Certification

CIS - IT Service Management

CIS - Discovery

CIS - Event Management

CIS - Service Mapping

Job description

KPMG is seeking a Sr. Associate, ServiceNow in Denver to guide and execute ServiceNow implementations across ITSM, ITOM, and IRM. You will lead cross-functional teams, collaborate with clients, and translate complex needs into precise requirements.

A strong ServiceNow background and CSA certification are essential. Applicants should have enterprise experience, proven agile leadership, and willingness to travel as needed; U.S. work authorization is required.