Senior ServiceNow Lead Developer — Remote

Cognizant; Topeka (KS); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Lead Developer to direct design, development, and integration of enterprise ServiceNow solutions. You will guide teams, set platform best practices, and deliver scalable ITSM/CMDB/CSDM driven outcomes across modules.

The role requires 8+ years of experience, strong JavaScript and Integration Hub skills, and leadership in ITIL-aligned environments. Remote work is supported, with compensation in a wide range based on expertise.

Qualifications

• 6+ years of hands-on ServiceNow development and administration experience.
• 2+ years of experience leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
• Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation.
• Provide technical mentoring and guidance to developers, administrators, and support teams.
• Troubleshoot and resolve complex production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Skills

JavaScript

Glide API

Service Portal

Flow Designer

Integration Hub

REST/SOAP

MID Server

ITSM

CMDB

CSDM

ITOM

ITAM/HAM

CSM

HRSD

Agile

ITIL

Education

ServiceNow certifications (CSA, CAD, CIS)

ITIL v4 Foundation

Tools

REST API

SOAP

MID Server configurations

Job description

Cognizant is seeking a ServiceNow Lead Developer to direct design, development, and integration of enterprise ServiceNow solutions. You will guide teams, set platform best practices, and deliver scalable ITSM/CMDB/CSDM driven outcomes across modules.

The role requires 8+ years of experience, strong JavaScript and Integration Hub skills, and leadership in ITIL-aligned environments. Remote work is supported, with compensation in a wide range based on expertise.