Remote ServiceNow Lead Developer: ITSM & CMDB Expert

Cognizant; Carson City (NV); Remote; USD 75,000 - 115,000; Full time

Job summary

Cognizant is seeking an experienced ServiceNow Lead Developer to guide the design, development, integration, and enhancement of enterprise ServiceNow solutions. The role provides technical leadership to development teams, drives platform best practices, and delivers scalable solutions aligned with business and IT objectives.

The candidate will lead development across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD, work with stakeholders, and mentor peers while supporting upgrades and governance

Qualifications

• 6+ years of hands-on ServiceNow development and administration experience.
• 2+ years of experience leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
• Support platform upgrades, release management activities, and ATF implementation.
• Provide technical mentoring and guidance to developers, administrators, and support teams.
• Troubleshoot and resolve complex production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Skills

JavaScript

Glide API

Service Portal

Flow Designer

Integration Hub

REST APIs

SOAP services

MID Server

Agile/Scrum

ITIL processes

Tools

ITSM

CMDB

CSDM

ITOM

ITAM/HAM

CSM

HRSD

SPM

SecOps

Job description

Cognizant is seeking an experienced ServiceNow Lead Developer to guide the design, development, integration, and enhancement of enterprise ServiceNow solutions. The role provides technical leadership to development teams, drives platform best practices, and delivers scalable solutions aligned with business and IT objectives.

The candidate will lead development across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD, work with stakeholders, and mentor peers while supporting upgrades and governance