Senior ServiceNow Lead Developer - Remote

Cognizant; Helena (MT); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a ServiceNow Lead Developer to drive design, development, and integration of enterprise ServiceNow solutions remotely. You will provide technical leadership to development teams, enforce platform best practices, and deliver scalable solutions across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.

The role requires 6+ years of hands-on ServiceNow experience and 2+ years of leading teams, with strong JavaScript and Integration Hub expertise.

Qualifications

• 6+ years of hands-on ServiceNow development and administration.
• 2+ years leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
• Support platform upgrades, release management activities, and ATF implementation.
• Provide technical mentoring to developers, administrators, and support teams.
• Troubleshoot and resolve production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Skills

JavaScript

Glide API

Service Portal

Flow Designer

Integration Hub

REST/SOAP integrations

MID Server

ITSM

CMDB

CSDM

ITOM

ITAM/HAM

CSM

HRSD

Scripting & UI policies

Tools

REST APIs

SOAP

Discovery

Job description

Cognizant is seeking a ServiceNow Lead Developer to drive design, development, and integration of enterprise ServiceNow solutions remotely. You will provide technical leadership to development teams, enforce platform best practices, and deliver scalable solutions across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.

The role requires 6+ years of hands-on ServiceNow experience and 2+ years of leading teams, with strong JavaScript and Integration Hub expertise.