Remote ServiceNow Lead Developer – Architect & Integrations

Cognizant; Honolulu (HI); Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan and contribution

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an experienced ServiceNow Lead Developer to lead design, development, integration, and enhancement of enterprise ServiceNow solutions. The role provides technical leadership to development teams, driving platform best practices and scalable implementations aligned with business and IT objectives.

The candidate will design and implement solutions across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD, while mentoring teams and guiding upgrade and governance activities.

Qualifications

• 6+ years of hands-on ServiceNow development and administration experience.
• 2+ years of experience leading ServiceNow development teams or projects.
• Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
• Proven experience with ITSM, CMDB, and CSDM.
• Hands-on experience with at least two additional ServiceNow modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or SecOps.
• Experience designing and implementing REST/SOAP integrations and MID Server configurations.
• Strong understanding of Agile/Scrum methodologies and ITIL processes.
• Experience with ServiceNow upgrades, release management, and governance.

Responsibilities

• Lead ServiceNow development activities, including design reviews, code reviews, and deployment planning.
• Design and develop solutions leveraging ServiceNow platform capabilities across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
• Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
• Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
• Establish CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Support platform upgrades, release management activities, and ATF implementation.
• Provide technical mentoring to developers, administrators, and support teams.
• Troubleshoot production issues and performance bottlenecks.
• Ensure adherence to ServiceNow development standards and best practices.

Skills

ServiceNow development

JavaScript

Glide API

ITSM

CMDB

CSDM

Flow Designer

Integration Hub

REST/SOAP integrations

Agile/Scrum

Tools

MID Server

Service Portal

Job description

Cognizant is seeking an experienced ServiceNow Lead Developer to lead design, development, integration, and enhancement of enterprise ServiceNow solutions. The role provides technical leadership to development teams, driving platform best practices and scalable implementations aligned with business and IT objectives.

The candidate will design and implement solutions across ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD, while mentoring teams and guiding upgrade and governance activities.